Pondering Three Candidate Definitions for PR

One week ago, PRSA released three candidate definitions for PR on their 'Public Relations Defined' blog. They are now in a public comment period that will last through January 23. Next is to

"Analyze [the] feedback in preparation for a second “Definition of PR” summit meeting with [PRSA's] international partners, from which three final definitions will arise for voting by the profession."

Fair enough. So let's look at their three candidate definitions:

 

Definition No. 1:

Public relations is the management function of researching, engaging, communicating, and collaborating with stakeholders in an ethical manner to build mutually beneficial relationships and achieve results.

I like PR as a management function and the reference to ethics.
I don't care for stakeholders. I know it's probably a decent word choice, but it's just cold to me.

 

Definition No. 2:

Public relations is a strategic communication process that develops and maintains mutually beneficial relationships between organizations and their key publics.

I like PR being equated with strategic communication.
I don't really care for the recycling of mutually beneficial relationships concept. I get it, it's a great standard, but I'm not sure it works for what we're trying to do now.

 

Definition No. 3:

Public relations is the engagement between organizations and individuals to achieve mutual understanding and realize strategic goals.

I like that this definition is only 17 words, it's clear and pretty concise in my opinion.
I don't care for the fact that there is no mention of management function or strategic communication process. That being said, I think No. 3 has the greatest chance of being understood inside (and outside) the industry and captures the logical and distinguishable character of PR.

What do you think? Are any of these three candidate definitions close to being a new solid modern definition for public relations? The comments are yours. (Also, don't forget to share your thoughts on the PR Defined blog via comments before January 23.)

Keep up with the conversation by following the #PRDefined hastag.

Photo credit: splorp via Flickr Creative Commons

The Best Communication Tool: Your Brain

While flipping through my Pulse newsfeed I ran across a headline that required a double-take and click-thru: Coffee Cup Alerts Mount Rainier Campers. I was familiar with the bizarre and tragic story that unfolded last week in Mt. Rainier so I had to see what a coffee cup had to do with things.

On Monday, January 2, four Seattle hikers were enjoying a weekend of winter camping at Mount Rainier National Park when a helicopter buzzed overhead with a mostly incoherent message through a loudspeaker. The campers were unclear as to the pilot's spoken words, so he went to Plan B. He dropped a coffee cup with a warning written in black ink: "A ranger has been shot shooter at large. Call on cell if able to Pierce Co Sheriff."

Communication Win
In addition to things working out in the end for the campers as they made it to safety, I also really like this story from a communication professional's perspective. This is a fantastic reminder that quick-thinking and creative problem-solving are sometimes necessary to get a message across. Those typically faithful effective communication options and channels may fail you when you least expect it. Do whatever it takes to communicate. Be ready for your Plan B.

I think one the comments from the Discovery News post said it best: "This proves (again) that the best tool humans could ever have is brain. With or without technology at hand."

What do you think? As always, the comments are yours.


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Photo credit: NWhikers.net along with more images and a full report from the campers
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(BTW, Pulse is a sweet interactive mobile news aggregator if you're looking for one.)

New Year's Hat Tip For PR Triumphs

There's no escaping the glare of ever-present shine of media, masses, and individuals waiting to pounce on the failures of others. As 2011 came to a close, another round-up of listings of public relations blunders made their yearly trek around the interwebs. (Some examples here, here, here, and here.)

This brief Twitter exchange between Shel Holz and Richard Becker got me thinking about the topic:

I keep seeing posts on PR blunders of 2011. Has anybody written about PR triumphs of 2011? Surely there have been some.
— Shel Holtz (@shelholtz) December 30, 2011

@shelholtz Many public relations triumphs go unseen, which is why they are triumphs. ;)
— Richard Becker (@RichBecker) December 30, 2011

@richbecker And yet the abundance of blunder-focused posts skews the public perception of PR, don't you think?
— Shel Holtz (@shelholtz) December 30, 2011

Indeed.

So let's take a moment to start 2012 with a hat tip to all of the public relations pros who got it right. Congratulations to all of you professionals who achieved strategic communication victories big and small. Great job on deepening those relationships within your communities. Thumbs up for releasing relevant stories and engaging a variety of communication channels.

PR triumphs happen on a regular basis throughout our industry because they represent business as usual for public relations. Often these wins go largely unnoticed.

And that's a good thing.

If an organization's leadership or clients expect business success and acumen from the PR team, then the credibility of our profession is buoyed. When things go wrong, learn from the mistakes (yours and others) and move on to what's next.

Who's with me?

Photo credit: ooberayhay via Flickr Creative Commons

Keep your job; update your résumé

résumé - n. 1. A brief account of one's professional or work experience and qualifications, often submitted with an employment application.
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When was the last time you updated your résumé and why did you do it? Most likely it was while you were searching for a new job and/or because you were ready to leave your current position. Do you regularly update your résumé when you have no plans on leaving?

Assuming you are in good standing with your employer and there is minimal cause for concern of being a downsizing casualty, you probably ignore your résumé. Your short summary of work experience can quickly become an anemic relic to the point of being pretty useless. Bad move.

Regular résumé updates can help you keep your job. Your résumé can be invaluable as your concise record of professional progress, achievements, and assets. Think of it in terms of your own professional ROI. During performance reviews, if you've kept a current résumé, you can point to specific initiatives, projects, or objectives that you've met. And of course, that same résumé will hopefully serve you well when it's time to leave and move on to a new opportunity. Save yourself the time and headache of trying to recall accomplishments from days/months/years ago once the urgency sets in because you're seeking new employment.

What do you think? Is it worthwhile to keep your résumé ready?

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On Thursday, December 15, the Help a PR Pro Out (HAPPO) community will once again hold a Twitter chat. The topic? Résumé writing. Check out the details from Arik Hanson's blog: HAPPO chat set for Dec. 15 on resume-writing tips

When will it be held? Thursday, Dec. 15, noon-1 p.m. CT
How do I participate? Jump on the Twitters [Thursday, December 15] and tweet using the #happo hash tag, as always.
How will the chat be organized? We’ll have 5-6 questions to discuss, and our HAPPO champs from across the U.S. will be chiming in with their personal advice. And, of course, we’d love to hear your thoughts and ideas, too.

(Photo by hanzabean via Flickr Creative Commons)

Lesson from pub owner's Facebook rant

Image by Diorama Sky via Flickr

Ft. Worth pub owner, Carlo Galotto, isn't making running his new business easy on himself. Galotto operates Zio Carlo Magnolia Brew Pub which opened earlier this fall after some apparent setbacks. Unfortunately for Galotto, the setbacks continue this time at his own hands.

Apparently, the owner had imbibed heavily when he took to his pub's business Facebook page for a single-line rant: (via DFW.com)

On Monday afternoon, a controversy exploded online, when the recently opened Zio Carlo Magnolia Brew Pub posted what seemed like a bitter indictment of President Obama and his followers on its Facebook page: “I would prefer not have spoiled Obama kids around me.”

Although the specific author of the posting is not clear, a later comment from Zio Carlo in the same thread that reads “I was born in Italy” suggests it was written by Zio Carlo owner Carlo Galotto.

The post was subsequently removed, but this screen shot – taken by one angry patron who claimed he would never return to the place – illustrates the instantaneous blowback Zio Carlo received. The vast majority of the nearly hundred 100 comments were negative.

Oops.

Fortunately for Galotto, a local public relations pro, Beth Hutson of Hutson Creative Group in Ft. Worth, offered some pro bono damage control and reputation repair. Hutson assisted with the owner's apology and subsequent free pizza slice and happy hour on Saturday.

I hope this works for Carlo Galotto and his fledgling business. Was getting drunk and dropping f-bombs in the comments on his Facebook business page stupid? Absolutely. But accepting PR counsel and acquiescing to a decent mea culpa after the screw up is actually a pretty smart business move. Most likely this episode has caused enough of a stir in the area that folks will come out in support or even just out of curiosity. When they do, Zio Carlo's food and drinks needs to do the talking. The pizza and beer better live up to the hype. That's the best way for Galotto to get back on message.

Two Developing Wins for PR

Win No. 1
Last week, the PRSA wrapped up an early collaborative stage of a joint campaign to define the term public relations. I was curious as to the number of submissions for the definition and heard back from Keith Trivitt, PRSA's Associate Director of PR. He responded via Twitter, "927, my friend, for a combined 4,000 lines of data and approx. 16,000 submitted words. We're analyzing the data now."

These are fantastic numbers for the 12-day submission campaign but it's just the beginning. Up next is a process to create the three draft definitions from the PRSA Definition of Public Relations Task Force followed by another round of online responses through a 10-day vote for the top definition on the PRSA website.

Why this is a win: In addition to establishing a concise PR definition, the public relations industry benefits from the ongoing internal discussion about our roles as strategic communicators.

Win No. 2
Businessweek posted an article earlier with some great news for the PR industry, "Public Relations: Coming to a B-School Near You." This is from another solid example of advocacy and research from PRSA's Business Case for Public Relations:

"PRSA surveyed 204 American business leaders in the fall of 2011 to ascertain their thoughts on how well MBA candidates understand the strategic business value and tools of public relations. The survey also looked into the role public relations and reputation management play in modern business leadership and whether business leaders felt that MBA programs were effectively teaching these skills."

Why this is a win: Having business schools create MBA curricula with serious emphasis on reputation management and strategic communication crystallizes further external understanding and appreciation of and credibility for public relations by business leaders.

Help Define Public Relations - #PRDefined

In 1982, a first-class stamp was 20 cents, Michael Jackson's Thriller was released, the world's population was 4.6 billion, and Johnson & Johnson had a PR nightmare on their hands that led to what is now a model crisis response case study. Ironically, 1982 was also the last time the Public Relations Society of America defined public relations.

Last week, PRSA launched a campaign to create a modern definition for PR with a dedicated site and a strategic Media & Advertising column placement in the New York Times.  I was thrilled to see this collaborative effort to get an updated (and hopefully better) answer to the question, "What is public relations?"

We've needed something new. Public relations takes a beating outside the industry from those who relegate it to only media relations or worse, spin. And honestly, we seldom do an adequate job within the ranks of PR pros of fighting these and other misconceptions. So it's time for a change. (Disclosure: I've been a member of PRSA since 2001.)

Out with the old, in with the new
In 1982, PRSA adopted a definition for PR as:

“Public relations helps an organization and its publics adapt mutually to each other.”

Today, we have an opportunity to adapt this definition to better fit what it is that we do. Take some time to review the notes from the one-day summit of the Definition of Public Relations Task Force.

The group concluded that a modern definition of public relations should be limited to a single sentence: 

Public relations [DOES WHAT] with/for [WHOM] to [DO WHAT] for [WHAT PURPOSE].

The group also saw the need for the modern PR definition to explain two specific things:

1. How public relations drives business success; and
2. How public relations protects and/or promotes the organization or brand.

Submit your definition by Friday, December 2, 2011.

Only the beginning
The campaign is just a start to what could be something really fantastic for public relations. Will the final definition end the debate? No way. Consider it the start to a much greater conversation within our field. I can't wait to see what's next.

Follow the conversation on Twitter with the #PRDefined hastag.

Related articles

• What is PR? An Updated Definition for Public Relations (comprehension.prsa.org)
• AdVoice: Defining PR: Words with Friends (forbes.com)
• Have your say in redefining public relations for the modern age (nevillehobson.com)
• Public Relations ... Defined (prsay.prsa.org)
• Redefine PR? No, just learn to listen (globalneighbourhoods.net)