Short Pause for a Cause: Spain Bound

I'm taking a short pause in my blogging here for next 10 days or so while I travel abroad to Spain for a short-term music mission for my church. Instead of sharing some thoughts on strategic communication, PR ttopics or other typical professional fare for this blog, I'm opting to share a more personal side to my life. 

In addition to being a school public relations guy, I'm also a musician and serve on my church's worship team. Playing music is a passion for me and my favorite creative outlet. Add to that the chance to serve and this promises to be a remarkable experience. If you're interested, our team has a blog that you can follow along.

Until we return,

R

Solid Crisis Response and Damage Control by TCU

Image via Wikipedia

It's been a week since news broke on the drug arrests of 17 TCU students shocking the university and local Ft. Worth community on Wednesday, February 15. Much has already been written in the wake of the arrests involving the Ft. Worth Police Department and TCU Campus Police and their six-month investigation that included some students.

I think TCU navigated this challenging situation quite well. I was particularly impressed with the openness and use of their digital communication channels very early before the story developed. There are some great tactical lessons here for PR pros who are paying attention. (Disclosure: I am familiar and acquainted with staff members of the communication and media relations team at TCU.)

At 9:24 AM, Wednesday, February 15, the university tweeted the following:

At 9:25 AM, they also posted to their Facebook page:

Both links went to the university's online statement and were shared right before the Chancellor's 9:30 AM press conference. TCU then tweeted a few updates during his statement.

The communication team also provided FAQs and one additional update related to drug testing through their 'Other News' section of Recent News online.

And that pretty much covered things for them since the Ft. Worth Police took things over and explained the investigation and arrests in addition to releasing documentation. By that point, TCU had sustained some bruises, particularly the football team because of some misinformation and corrections. The arrests, while an unfortunate and sad reality for those individuals involved, gave TCU something to point the attention toward to help deflect the media spotlight a bit.

A quick check on Google News search for stories shows the typical spike in news articles and posts  immediately following any major issue and then it tapered off as the recovery phase sets in and the news moved on to other things.

PR Gold
TCU must have learned some valuable transparency lessons and damage control from other high-profile crisis communication issues at other higher ed institutions. Fortunately for them they came forward very early with their information. They shared what I consider a quality statement and response to the investigation and arrests along with details about the process.

Through the university's communication, expectations for students were reinforced along with encouragement for the university community.

Others in public relations have approved of the way TCU initially navigated this issue including Helen Vollmer, president of Edelman Southwest. Vollmer wrote via email on TCU's response:

"...TCU has done a GREAT job in the last couple of days with the drug busts happening. We do a lot of work in education (not for TCU)—Notre Dame, Ohio State, U of H, Princeton, etc. and I laud them highly for their handling of this issue and their great use of social media to convey their 'no nonsense' approach."

Once things calm down a bit at the Ft. Worth campus, I hope to talk with the TCU communication team about their response. I just want to say to them, publicly, well done.

Related articles

• Fort Worth Standing With Their School (dfw.cbslocal.com)
• Go purple Tuesday to show TCU support (City of Ft. Worth)

Social Media Issues and Best Practices #tspra12

This is my presentation for last week's Texas School Public Relations Association 2012 Conference. I told attendees I'd have the deck available on the blog. Thank you to all who came to the afternoon presentation and for the great questions. I hope you took away something(s) useful. 

And remember, don't be afraid to ask for help.

Social Media Issues and Best Practices for School PR

View more presentations from Richie Escovedo

Special thanks to Craig Verley (Mission CISD) and Scott JuVette (Ft. Worth ISD) for letting me use you and your districts as good examples for the group.

Let Them Eat RPIE: Communication Planning

It's unclear who actually said the oft-quoted phrase, "Let them eat cake." This flippant phrase about consuming pastry is commonly attributed to Marie Antoinette, the frivolous queen in the days leading up to the French Revolution. She allegedly spoke the words upon hearing how the peasantry had no bread to eat. However biographers and historians have found no evidence to support the attribution.

What does that have to do with communication? Not much, really. I just thought it was a neat little bit of knowledge worth sharing. Plus, it made me think of pie.

Hungry for RPIE

The communication planning process of RPIE (Research, Planning, Implementation, and Evaluation) has been on my mind a lot lately. Listening to two local PR pros share their insights from their award-winning PR campaigns at the Ft. Worth PRSA luncheon this week, both speakers framed things using RPIE. At work, I have a number of plans for events and campaigns running right now, all using the RPIE template to keep us on track. And most recently, while preparing a presentation on social media issues and best practices for the 2012 TSPRA Conference next week, the RPIE process made yet another appearance.

So I figured it was again time to revisit RPIE and share some themes for the process. 

Research

• What do we know? 
• What don’t we know? 
• Who do we want to reach? What do we know about them? Where do we find them? What do we want them to do?
• It starts with thinking about the people. 
• School District Buyer Personas 
• What do School Districts Sell?

Planning

• Goals 
• Measurable Objectives (who, what, by when, by how much) 
• Strategies Tactics/Tools 
• Notice the tactics/tools are the last thing before implementation

Implementation

• Execution of the plan or communicating 
• Creative
• Materials 
• Budget 
• Timeline 
• Delivery
• Actual messages sent through what channels? 
• How many messages reached your targeted audiences? 
• What monitoring tools will you use for execution?

Evaluation

• Did you accomplish your objectives? Prove it. 
• Identify ways to improve and recommendations for the future. 
• Media hits are not measurement. 
• Measure effectiveness of the program against objectives. 
• Adjust the plan, materials, etc., before going forward. 
• Can serve as research for the next phase or program. 
• Were you able to get key messages out and heard?

Using the RPIE method (or similar methods) is a solid way to make sure your key messages have the greatest opportunities to reach your target audiences. It's also the foundation to determine what's working, what's not, and how to tell the difference.

Photo credit: mackenziedreadful via Flickr Creative Commons

Just keep writing

Photo via kentigern

I was pleasantly surprised to find that this is my 200th blog post. (Woohoo.) It's sort of like watching your car's odometer roll over to a high mileage. Now I know I'm not in the upper echelon of bloggers and I honestly didn't think I'd have anything to say of any consequence. There are tons of other writers who do a much better job. Many of whom I read daily.

This blog was started as a way for me to pass along the strategies, tactics, tools, and tips that I'm learning as a communication professional. It has had some hits and misses. Not everything gets noticed, or comments, but it's been well worth my time to take a look at a variety of topics and trends in public relations. I've gone through my bouts of writer's block as have most writers. There have been short pauses here and there to get my thoughts together. There have also been times when I wished for more hours in the day so I could get thoughts down and fill up this white screen in the hopes of helping out others who've come across similar issues or who identify with problems or ideas.

To the writers that I read for brilliant thoughts, trends, or topics (such as Geoff Livingston, Kami Watson Huyse, Arik Hanson, Deirdre Breakenridge, Gini Dietrich, Mike Schaffer to name just a few): Please keep up the great works. Each of you (along with so many others) provide a tremendous wealth of resources and discussions.

To the readers who stop by this blog frequently (or infrequently) as well as those who at some point decided to receive these blog posts via email: Thank you.

To the new(er) bloggers out there who have ever felt discouraged by the writing process or who hit that wall and don't think it's worth it anymore: Just keep writing. Get that groove back.

Cheers.

Pondering Three Candidate Definitions for PR

One week ago, PRSA released three candidate definitions for PR on their 'Public Relations Defined' blog. They are now in a public comment period that will last through January 23. Next is to

"Analyze [the] feedback in preparation for a second “Definition of PR” summit meeting with [PRSA's] international partners, from which three final definitions will arise for voting by the profession."

Fair enough. So let's look at their three candidate definitions:

 

Definition No. 1:

Public relations is the management function of researching, engaging, communicating, and collaborating with stakeholders in an ethical manner to build mutually beneficial relationships and achieve results.

I like PR as a management function and the reference to ethics.
I don't care for stakeholders. I know it's probably a decent word choice, but it's just cold to me.

 

Definition No. 2:

Public relations is a strategic communication process that develops and maintains mutually beneficial relationships between organizations and their key publics.

I like PR being equated with strategic communication.
I don't really care for the recycling of mutually beneficial relationships concept. I get it, it's a great standard, but I'm not sure it works for what we're trying to do now.

 

Definition No. 3:

Public relations is the engagement between organizations and individuals to achieve mutual understanding and realize strategic goals.

I like that this definition is only 17 words, it's clear and pretty concise in my opinion.
I don't care for the fact that there is no mention of management function or strategic communication process. That being said, I think No. 3 has the greatest chance of being understood inside (and outside) the industry and captures the logical and distinguishable character of PR.

What do you think? Are any of these three candidate definitions close to being a new solid modern definition for public relations? The comments are yours. (Also, don't forget to share your thoughts on the PR Defined blog via comments before January 23.)

Keep up with the conversation by following the #PRDefined hastag.

Photo credit: splorp via Flickr Creative Commons

The Best Communication Tool: Your Brain

While flipping through my Pulse newsfeed I ran across a headline that required a double-take and click-thru: Coffee Cup Alerts Mount Rainier Campers. I was familiar with the bizarre and tragic story that unfolded last week in Mt. Rainier so I had to see what a coffee cup had to do with things.

On Monday, January 2, four Seattle hikers were enjoying a weekend of winter camping at Mount Rainier National Park when a helicopter buzzed overhead with a mostly incoherent message through a loudspeaker. The campers were unclear as to the pilot's spoken words, so he went to Plan B. He dropped a coffee cup with a warning written in black ink: "A ranger has been shot shooter at large. Call on cell if able to Pierce Co Sheriff."

Communication Win
In addition to things working out in the end for the campers as they made it to safety, I also really like this story from a communication professional's perspective. This is a fantastic reminder that quick-thinking and creative problem-solving are sometimes necessary to get a message across. Those typically faithful effective communication options and channels may fail you when you least expect it. Do whatever it takes to communicate. Be ready for your Plan B.

I think one the comments from the Discovery News post said it best: "This proves (again) that the best tool humans could ever have is brain. With or without technology at hand."

What do you think? As always, the comments are yours.


--------------


Photo credit: NWhikers.net along with more images and a full report from the campers
--------------
(BTW, Pulse is a sweet interactive mobile news aggregator if you're looking for one.)