Scope media coverage before sending your news release

Yesterday, a horrible bus accident occurred in Irving, TX on a major highway. A private charter bus carrying seniors to an Oklahoma casino veered across a busy DFW freeway and crashed. First responders, onlookers, and local media outlets quickly portrayed a chaotic scene for rescue of dozens injured or trapped inside and unfortunately, recovery of two people who lost their lives.

As the story developed, national news coverage broke with local affiliate footage from the scene as well as area hospitals where trauma teams awaited the arriving ambulances. The media echoed the calls from first responders to alert area motorists to avoid that and nearby roads. Additionally, reports came in citing the clean record of the bus company. The investigation will continue, but for the most part, I think it was a solid example of textbook media coverage for area outlets. As residents in DFW, our hearts go out to the victims and their loved ones affected by the accident.

So what does this tragic accident have to do with public relations? Yesterday was not the day to send irrelevant news releases to local media. I was reminded of this as we had some district information to share in partnership with a local hospital on something pretty fun for elementary students. But...yesterday was not the day to send out our news release. It was not the time to bother with something lighthearted in comparison to the day's events on the roadway.

The lesson: PR pros must pay attention to what's happening in local media coverage before pushing send on news that will fall on deaf ears because of something much more important. Situational awareness is a valuable asset.

Texas Rangers Ryan-Daniels Drama Power Play or Publicity Stunt?

The Texas Rangers issued a press release at the end of the day on Friday, March 1 at 4:54 p.m. CST with a headline that read, "Jon Daniels Named President of Baseball Operations/GM - Rick George Named President of Business Operations." This left the obvious question hanging out there of what's going to happen with Nolan Ryan, who up until Friday was President/CEO? The release explained that like this:

The Texas Rangers announced today the promotions of General Manager Jon Daniels to President of Baseball Operations/General Manager and the promotion of Chief Operating Officer Rick George to President of Business Operations.

In their respective roles, Daniels and George will continue to oversee the day-to-day baseball and business operations of the Rangers organization under the leadership of Chief Executive Officer Nolan Ryan.

And so the Dallas/Ft. Worth sports media proceeded to go absolutely nuts. One of the first to do so was longtime baseball writer/columnist and ESPN radio host, Randy Galloway who was quick to speculate that this move might signal the end for Nolan Ryan. Others piled on over the weekend and well into this week in the local jock media kingdom and abroad. 

The media has portrayed this move as a power struggle between Jon Daniels and Nolan Ryan. At one point we've heard Nolan Ryan could be out by season's end or as early as the end of spring training. Speculation and rumors have been swirling since day 1 and it has truly been interesting to observe locally as a sports (and Rangers) fan and as a public relations pro. 

Bungled PR or Savvy Publicity Stunt?

One of the common themes that's out there is that the Rangers front office had bungled the public relations aspect of this news. At first, I was on board with this assessment. First, they release the news at the end of the day on a Friday anticipating some level of attention, but hoping the weekend takes care of most of the issues. I didn't see/hear/read anything from the Rangers organization until Tuesday of this week with the new President of Baseball Operations/GM, Jon Daniels basically saying all is well, nothing really has changed. By that point, the narrative of major speculations and rumors had taken over. 

The media had settled on this was either a power grab by Jon Daniels or ownership being more interested in keeping Daniels (the young baseball mind) over Ryan (the Hall of Famer and well-loved veteran). If you frame this as a fiasco waiting to happen, then the Rangers' ownership has seriously miscalculated the fans' potential for push-back and disdain. 

At least that's how the media has portrayed this mini-drama will/would play out.

But what if it was orchestrated this way? What if the Rangers ownership, Nolan Ryan, Jon Daniels, and Rick George (who ever that is) were all in on this as a way to get major media attention. Since the announcement, the Texas Rangers have been at the top/front page of most local media outlets sports pages and newscasts. If it is/was an elaborate ruse to get tons of coverage while in spring training, it's working. 

A quick look at the local sports landscape is good for this type of play. The Dallas Cowboys are not major news right now, the Dallas Mavericks are struggling to keep playoff hopes alive, and the Dallas Stars are trying to get people to remember they like hockey. The Rangers lost some key players, personalities, and bats. They are continuing with their youth movement. The team, in my opinion, will be contenders again, but will do so with the strong players on the 40-man roster as well as minor league talent. But all that doesn't keep the attention of the casual sports fan until the season starts (or well into the season). This team news provides that narrative of controversy and puts the Rangers front and center. 

Maybe I'm wrong, maybe this is a sign of real fissures within the team management and foreshadows rough days for the team in the very near future especially if the fans revolt. But all it would take for this to stop would be for Nolan Ryan to come out and say publicly, in his classic country drawl, "everything is good, I'm fine and we are looking for another great season of Texas Rangers baseball." If he said that, the story would have nowhere to go and we'd move on. If he said that, this episode might have just been all a publicity stunt. And it will have worked.

(Photo credit: phoca2004 via Flickr Creative Commons)

Surviving a Pterodactyl Invasion with Social Media

On Halloween Monday the University of North Texas launched an awareness campaign for some official communication channels and procedures in a fun and creative package. The campaign had a simple premise: UNT had been invaded by pterodactyls.

The campaign included a fake press release, safety tips highlighting some campus resources and even a subtitled PSA from the mascot, Scrappy the Eagle.

Alyssa Yancey, a university News Promotion Specialist, pointed out that the project was "designed to show a lighter side of UNT" and encourage students to engage with the university’s Facebook page and Twitter 
profile.

(Full Disclosure: I am a proud alumnus of UNT and thought this was pretty cool.) 

I sent a few questions to Alyssa to get her take.

What was your inspiration for this project?
The University of North Texas’ Halloween mock-pterodactyl invasion was inspired by the Center for Disease Control’s Zombie Apocalypse preparedness tips from last May.

Why did you choose pterodactyls?
The University of North Texas wanted to choose a topic that would be recognized as a joke and not a serious threat immediately. UNT also wanted something that would resonate with students and alumni. An extinct dinosaur, with a striking resemblance to UNT’s mascot Scrappy the eagle seemed to fit the bill.

What did you hope to achieve through this initiative?
This initiative was designed to increase UNT’s engagement with our Facebook fans and our Twitter followers. We haven’t ever really done anything like this, so we wanted to show our students that we have a personality and a sense of humor.

Was it considered a success?
The invasion was definitely a success. Throughout the day, we engaged with students and others in the Denton community, and had a great time. We encouraged students to submit photos, and they did. Some went on to add to the pterodactyl storyline by submitting historic photos of pterodactyls on campus, and suggesting they know other dinosaurs are plotting a Thanksgiving invasion. Students also joined in on the fun by retweeting the safety tips, release and PSA, sharing information to their Facebook pages and blogging about the invasion.

On Twitter, our retweets, direct mentions and follower counts all showed a strong increase from regular news days. UNT Facebook posts about the invasion, as well as student-contributed content, received numerous likes and positive comments, and the Scrappy YouTube video shot to more than 500 views quickly.

In addition to Alyssa, I reached out to Samra Bufkins, MJ, APR, Strategic Communications Lecturer at UNT's Mayborn School of Journalism for some additional thoughts on the invasion"

"They were hoping for a little more student interaction, but we're finding many students still aren't on twitter or following UNT official accounts. However, I think it's the kind of thing they should try again, maybe at another holiday time. You expect stuff like this at Halloween and April Fool's Day—maybe have some fun around a holiday that's not one for pranks. It was a good, fun, creative outlet and allowed everyone to poke fun at the construction and some other things around here. And at mid-semester, everyone needs a laugh!"

---
I really loved this fun and creative attempt to increase awareness and usage of the university's Facebook and Twitter presences along with some basic campus resource information. This is a great example of an organization demonstrating that they have a personality. Well done.

[Top photo credit: UNT Facebook page submitted photo]

Related articles

• Strange things flew over UNT this Halloween

Grass Roots Media Relations and Social Media for the Small Non-Profit

Our local PRSA chapter (The Greater Fort Worth PRSA) held a free workshop for small non-profit organizations as this year's community service project. The workshop included a free presentation and panel: "'Grass Roots' Media Relations and Social Media for the Small Non-Profit" and was held at the Modern Art Museum of Fort Worth.

Small non-profits, operating on limited budgets, need information, assistance and training to use media relations, social media and other public relations tools to help raise awareness of their important missions. The free workshop was our chapter's way of providing some insight in these areas for local non-profit organizations.

I was fortunate enough to be one of the panelists along with (L-R) Sandra Brodniki, APR, Gigi Westerman APR, and Nancy Farrar, our moderator.

The following is our presentation:

Grass Roots Media Relations and Social Media for the Small Non-Profit

View more presentations from Richie Escovedo

Special thanks to PRSA members Kendal Lake and Dustin Van Orne from the Modern Art Museum of Fort Worth for organizing the community service event.

I enjoy participating in these types of panels because I usually end up coming away with some great insights from the others. This one was no different.

The solid reminders in the areas of media relations and storytelling from Sandra and Gigi, plus the guiding discussion from Nancy made this a wonderful professional development opportunity.

QR Codes and School PR

The following is a guest post by Lauren Bingham from the Texas School Public Relations Association. It is cross-posted  over on the TSPRA Blog:

What in the world are QR Codes?

At the grocery store, a bar code scanner reads the bar code on your product and tells the register what it is and how much it costs. QR Codes use the same concept.

People can now use their cell phone cameras (bar code scanner) to read QR Codes (bar codes), which instantly directs their phone to a designated website, PDF, contact information, video, etc.

Sufficiently confused? Let’s use it in an example scenario. Pretend I’m a PIO at Mainstreet ISD–my district is holding a TRE (tax rate or tax ratification election) and we’re holding a community meeting next week. We’ve built this awesome webpage with all kinds of information and graphs and videos explaining how school finance works and why we need to pass this TRE. But if we just tell them about the website, we risk them forgetting to go there after the meeting, or forgetting the URL altogether.

From the creator’s end
So I take my webpage URL, let’s say it’s www.mainstreetisd.org/news/finance/tre, and go to one of many QR Code generating websites, plug in my URL and it will automatically create a unique QR Code (just like a bar code). That QR Code has my link embedded in it so that anyone who scans it will be automatically directed to our TRE website. I can then print this QR Code on any posters or handouts we distribute at the meeting, I can make a giant display version so that anyone in the audience can scan it from their seats, I can even print it on t-shirts or stickers if I wanted to. 
 

You can create a personal account on many of these QR Code generator websites that will allow you to see how many people are scanning your code, change the link (without changing the bar code) that your users are directed to, password protect your code or set it to expire at a certain date.

From the user’s end
While there are tools that make this technology available on any phone with a camera, it’s really most usefully for smart phone users. All I need to do is go to the app store on my phone and download a QR Scanner app–there are a bunch out there, not all of which work as well as the next, particularly for BlackBerry which seem to have a difficult time. Then, whenever I see a QR Code I want to scan, I open the QR Scanner app, which will typically activate my phone’s camera, then point the camera at the QR Code until your camera can scan the code–just like you’d do at the grocery store. Depending on the app, it’ll typically identify the file, URL, video, etc. that the QR Code is linked to and will ask you if you want to open it.

Because there’s linking involved, this does require a wireless connection on your phone, which involves data usage and the fees associated with it. If the code links to a PDF, Word doc, Google map, calendar event, etc., these will likely be saved onto my phone; websites, however, will not be saved unless through the phone’s browser history.

So what are some other ways school districts can use QR Codes?

• Using codes on back to school materials to link to school calendars (some tools will allow users to integrate your calendar into their phone’s calendar) or school supply lists
• Displaying codes at the front of schools that will link to school contact information, TEA ratings, etc.
• Displaying codes at graduation that link to do’s and don’ts, a PDF of the program or information on school-sponsored graduation night activities
• Posting codes in teachers lounges and workrooms with links to internal communication materials
• Collateral materials with codes to your district’s fundraising initiatives–information on branded licenses plates, website that allows them to purchase tickets for your event, online store for school/district merchandise, etc.

Considerations before diving in or writing them off

• Consider your audience–how many of your parents or community members are using smart phones? What about students?
• While this technology has caught fire in Asia, and is growing in popularity among the techie Westerners, many people may still be unaware of QR Codes and how they work (even if they already have the technology to use them). Before rolling out any coded materials, take the time to educate your constituency.
• The mystery of these codes can, however, create more interest in using them and finding out what they do.
• This technology is free for you to produce and free (besides data usage) for them to scan and use.
• Because your codes will generally redirect users to existing content, this doesn’t require a third-party developer, or drafting usage policies, or monitoring for misuse, or purchasing expensive/complicated hardware or software. This is just a more direct way to get them from point A to point B.

If you’re looking for more inspiration, here’s how others have used QR Codes:
Santa Monica Museum of Art links to mobile site for annual fundraising event
New York Public Library uses codes in promotional scavenger hunt
Some job hunters use codes on resumes to link to portfolio
SXSW uses codes everywhere on everything, linking to maps, e-business cards, Twitter feeds…
Retailers like Macy’s, Best Buy, Home Depot use codes for coupons, product info and demo videos

35 hand-picked posts for fellow PR pros

Photo via timrich26

So here we are again with what has become my annual birthday gift to you, a simple round-up of PR-related and digital communication blog posts, features, resources and tips that I've collected, saved, shared, loved, tweeted, and bookmarked or just found fascinating.


These are writings from those who I believe are some thought-leaders in the public relations industry or from those who continually provide rich resources for communication professionals. Many of these could just be cool and I think you should (re)read.

(Also, if you are interested, you can also check out my lists from my 34th and 33rd trip around the sun.)

Let's begin:

1. Crisis Planning: Prepare Your Company For Social Media Attacks (Web Strategy)
2. The Private Nature of Public Relations (Conversation Agent)
3. 5 Things Depeche Mode Can Teach You About Effective Online Marketing (Copyblogger)
4. Interactions, Engagement & Ecosystems (Logic + Emotion) 
5. Where Next for the News Release (PR Breakfast Club)
6. The Digitization of Research and Measurement (Metrics Man)
7. Katie Delahaye Paine's Accuracy Checklist for Public Relations and Social Media Measurement (The Measurement Standard) 
8. The Difference Between Making the News and Being the News (Social Butterfly)
9. Posterous Grows Up as a Blogging Platform (Danny Brown) 
10. Planning For Disaster: Communicators And PR Must Step Up (Copywrite, Ink)
11. PR pros need to write more like…gasp! Sales copywriters! (Mengel Musings) 
12. 4 keys to to building a social media editorial calendar (Communications Conversations) 
13. 57 Social Media Policy Examples and Resources (Dave Fleet) 
14. 11 must-read posts about blogger outreach (Communications Conversations) 
15. Social Media Release: Evolution (PR Squared) 
16. 34 Reasons to Start a Blog (Conversation Agent)
17. Don’t Build Your Brand On A Third Party Platform (Social Media Optimization)
18. Want to get quoted in the media? Try a video expert advisory (As Media Changes) 
19. Corporate Altruism: The Blurring of the Lines Between CSR and Cause Marketing (Communication Overtones)
20. Is PR Ready to Adopt a Standard Set of Measurement Principles? (The Buzz Bin) 
21. 5 Tips on Business Blogging With Minimal Resources (TopRank)
22. It's Time to Stop Collecting Facebook Fans (Ad Age)
23. Content curation: A required skill for digital-era communicators (Shel Holtz)
24. Newsroom Facebook Fans: Quality vs. Quantity (Journalistics)
25. Klout for Business: A Useful Metric –but an Incomplete View of Your Customer (Web Strategy)
26. Putting Words Into Action: PRSA’s New Social Media Policy (PRSAY) 
27. 96 Free Professional Blog Topics (Geoff Livingston) 
28. Consumer-Facing PR Means Business (Jason Kintzler)
29. ‘My Tweets Are My Own’ is a Bogus Line (Lauren Fernandez)
30. 10 Press Release Alternatives (Social Media Today)
31. Easy Strategies to Start Measuring Your Public Relations and Social Media (The Measurement Standard)
32. Q: What’s a new tool for public relations? A: Quora (PRSA Tactics)
33. Building Your Own PR or Social Media Measurement Index (Chuck Hemann)
34. Social Media Crisis Management: A No-Nonsense Guide (Mack Collier)
35. Becoming a Conscious Written Communicator (Brass Tack Thinking)

Whew. That's a lot of reading. Just like in the previous years, there are some source repeats, but I think they are worth it. I hope you take some time and go through this gift of public relations resources or just save it for later. Either way the birthday party is mine but the comments are yours.

Brazil surrenders to the multifunctionality of the Social Media Press Release

Image via Wikipedia

The following is a guest post from Brazilian public relations professional Rodrigo Capella.* Rodrigo is a lecturer and writer, he edits the blog PR Interview and has more than 20 books published.

------------------------------------------------

For a long time, the traditional press release has been used in Brazil. With basic information (title, lead, quotes, boilerplate and contacts of the PR agency), this tool of communication led several news (mergers, product launches, new strategies, etc.) to the journalists.

In the first years of existence, the traditional press release was very well evaluated by professionals working in publications. It happened because the Brazilian PR Agencies always adapted the institutional information according to the journalists’ needs.

Nowadays, the contact of the journalists with this tool is wearing out quickly (most of the media professionals prefer to receive all the information together - image, video, quotes, etc). Even so, for many years, Brazil has insisted - contrary to many countries - to use the traditional press release as a primary tool of communication.

To get an idea, for more than five years, many in the United States adopted alternative tools, such as the Social Media Press Release (SMPR). Made in various formats, this platform can unite, in a single space, podcast, video-release, relevant links, tags, and RSS. There is also, of course, the elements of the traditional press release, like boilerplate and quotes, among others.

An interesting example was the SMPR “Second Life Reforestation Project Qualifies as a Finalist in American Express Members Project,” which facilitated most of the media professionals’ work. An interesting point: this platform has presented to the journalists the direct contacts of the spokesperson (a fact that, for cultural reasons, seldom occurs in Brazil).

Now, after overseeing the successful of the SMPR around the world (here's another example), Brazil has surrendered to this agile tool and already collected some interesting cases. To announce the launch of the new 3DS, the portable console that lets you play in 3D without special glasses, the PR agency S2 Publicom sent to the Brazilian press a SMPR (there’s a password and login to access this platform) with files in English and Portuguese. In this SMPR, it was possible to have access to video-releases, pictures and a variety of information about the launch.

Another interesting example was conducted by CDN in partnership with Cinnamon Communication. The PR Agencies did a SMPR to launch the new VAIO notebook Y. With video release, links, images and testimonials, the platform has brought all the necessary information for journalists reporting the product.

These two examples of SMPR (3DS and VAIO Y) confirm a trend: there is no communication without innovation. Brazil learned this lesson. Now, it needs to be aware of upcoming changes for not getting used to be outdated. 

[The reference to the Social Media Press Release (SMPR) should be understood to flow interchangeably with social media news release (SMNR) or just Social Media Release. I found Rodrigo's post particularly interesting and relevant since it points out some of the basic ways to help PR pros get a better grasp on how one can use social elements and digital assets with releases.]

* Contact Rodrigo Capella via E-mail: capella.rodrigo@gmail.com Twitter: @rodrigo_capella 

Related articles

• Press Releases v Social Media Releases: Enemies or Adjuncts? (socialmediatoday.com)
• Tips to Write Social Media Press Release (seoservicesgroup.com)
• Social Media News Release is an example of curated content (holtz.com)

Matte Releases: PR Branded Content for the Newbie

Image via WikipediaHave you ever heard of matte releases? I'll be honest, I've been in school public relations for nearly ten years and that particular phrase never came up. So when it came up in an e-mail and subsequent conversation I was intrigued.

The matte (or mat) release is a consumer or community-related article that newspaper editors can run when they want additional content for their publication. This branded content from an organization is generated specifically for distribution through a syndicated service in the hopes of reaching multiple news outlets and thus a wider audience.

This caught my attention because I've seen articles that fit this description written by the PR person at Methodist Mansfield Medical Center (MMMC) show up in the Mansfield News-Mirror (a weekly newspaper owned by the Fort Worth Star-Telegram).

After reading one such article a while back, I contacted Angel Biasatti, Director of Marketing, Community Relations and Public Affairs at MMMC, and asked her some questions hoping she'd share how she uses matte releases:

How useful are the matte releases to you and your communication strategies? They are very helpful and assist Methodist Mansfield Medical Center in reaching individuals in our community and beyond to provide helpful health information.

Have you had success with using this type of branded content? Absolutely. Many of the community newspaper and magazine editors use our matte releases monthly to supplement staff-written stories to provide helpful health information to the public. With newspaper staffs being cut and spread thin, the content Methodist Mansfield provides is becoming an essential editorial tool.

How do you define success when using a matte release? We measure success in a number of ways – from formal methods such as community perception surveys to informal measures such as positive comments and feedback from community members.

What about items that do not get published, are those re-purposed online? Absolutely. All of our articles are posted on our website along with links to our health library at www.MethodistHealthSystem.org. We also distribute them to other online sources we feel might use them.

I figured it might also be helpful to know what an editor thinks about matte releases. I reached out to Amanda Rogers, editor of the Mansfield News-Mirror, and asked if she thought this type of branded content could be beneficial. Her response:

It is useful, especially for large community entities like the hospital, city and school district. It would give you another outlet and the paper another way to connect with the community.

Expanding reach with the evolved matte release
It is certainly easy to see the value in getting this type of branded content in the hands of consumers and your community through the media. It is also something that companies can help you accomplish with more efficiency and reach that you could possibly do on your own. One such service is ARAcontent. In her post, The Evolution of PR Branded Content, Deirdre Breakenridge shares some thoughts on this service:

ARAcontent entered the fray in 1996 and “automated” the matte release process by creating a system for electronic selection of articles by editors at newspapers and web sites. ARAcontent specialized in professional content creation to highlight a company’s products and services that is distributed and placed in top media outlets. In 2010, ARAcontent is further digitizing the release of feature articles through an increased focus on media web sites and backlinks to client sites.  Content is search engine optimized and the company also helps to generate real engagement with consumers via social media.

These SEO benefits and backlinks along with the top-tier placement through ARAcontent could be an answer for a company or organization from a tactical perspective.

An ARAcontent spokesperson showed me how a national home décor company created a matte release using the company’s tools in order to increase search engine visibility for keyword phrases around a line of children’s bedroom décor offerings. Among the results were 291 recognized backlinks, 514 online placements in one month period with an online ad value of nearly $240,000 to go with some great Google-juice for tracked phrases giving them the left they were seeking in keyword rankings.

(Of course, there are others that provide similar services and comparable paid placement reach such as PR Newswire, North American Precis Syndicate and News Force Network among others.)

On your own or through a service, the matte release could be worth your time and careful research if you haven't already. Dust off those writing skills and prepare something that will resonate with your consumers or community. Figure out if this little-known (or often ignored) PR tool is worth your time.

Related articles

• Branded Content – The Love Child of PR, Advertising and Direct Marketing (prbreakfastclub.com)
• Branded Content - a Controversial PR Direction (proactivereport.com) 
• Mat Release – Old Tool, New Day (socalprblog.com)

Media Shmedia: Be Your Own Newsroom - #NSPRA

The following is my presentation deck from the 57th Annual Seminar of the National School Public Relations Association:

Additionally, some attendees were asking about some guidelines they could use. Here's our school district's blogging policy for comments and Facbook Page Rules of Engagement for a School District.

Feel free to use and improve on anything where you can.

Now it's your turn: What is your school district using to engage your communities? What communication channels do you find most strategic for your efforts? The comments are yours.